Trusted by dozens of leading institutions
WHY HAVANA
Why Universities Are Replacing Call Centers With AI
Traditional higher education call centers struggle with high costs, limited availability, and inconsistent performance. They can't engage leads 24/7, often miss critical response windows, and waste valuable resources on unqualified prospects. Havana provides an AI-powered alternative that instantly responds to every inquiry across all channels and time zones. Our solution pre-qualifies leads based on your specific admissions criteria, revives dormant prospects, and seamlessly integrates with your existing CRM systems. Unlike call centers, Havana scales on demand to handle sudden lead influxes from campaigns or events without additional staffing costs, while delivering a consistent, personalized experience in over 20 languages.
Never Miss An Inquiry
24/7 Lead Engagement Across All Timezones
Unlike call centers with limited hours, Havana instantly engages every student inquiry 24/7, regardless of timezone. Critical for international recruitment and working professionals, ensuring no lead goes cold due to delayed response.
Focus On Quality Leads
Automated Lead Qualification
Havana pre-qualifies every inquiry by asking targeted questions about academic background, program interest, and eligibility. Your team only spends time with qualified candidates, dramatically improving conversion efficiency compared to traditional call centers.
Qualified leads
1280
40%
Qualified
Entry requirements met
Qualified
Entry requirements met
Not qualified
Entry requirements not met
Calls
1280
40%
Wants Callback
Free tomorrow at 10am
Interested
Booked consultation
Not qualified
Entry requirements not met
Handle Peak Seasons Effortlessly
Scalability Without Added Costs
Traditional call centers require hiring and training temporary staff for recruitment peaks. Havana instantly scales to handle thousands of leads from student fairs or campaigns without additional costs, maintaining consistent quality and response times.
RESULTS FOR CUSTOMERS
Students engaged
Increase in conversion
TESTIMONIALS
Don’t just take our word for it
"The results have been pretty incredible. Usually our teams are skeptical of tech, but for Havana, different teams were fighting to be the first to get it."
Bryan Palmer, Chief Commercial Officer EMENA, Global University Systems
"Within 2 months, we got conversions. The AI got students who had abandoned their applications to start talking again. It ended up converting leads we had given up on."
Pia Horner, Assoc Director & Head of Student Recruitment, University of Europe for Applied Sciences
"We sometimes receive 1000s of leads from student fairs. It's hard for us to follow-up with all of them quickly, but Havana's AI increases our speed-to-lead dramatically, boosting conversion rates."
Director of Student Recruitment, Top-50 Business School
Frequently asked questions
How does Havana AI compare to traditional higher education call centers?
Unlike traditional call centers with limited hours and capacity, Havana provides 24/7 instant response across all communication channels (calls, texts, emails) in over 20 languages. Havana automatically qualifies leads based on your specific criteria, eliminating wasted effort on unqualified prospects. While call centers require significant staffing costs that scale with volume, Havana offers unlimited scalability without additional expenses. The AI maintains consistent quality during peak seasons and provides detailed analytics on every interaction, helping you optimize your enrollment funnel.
Can Havana integrate with our existing CRM and enrollment systems?
How does Havana handle complex student questions about programs and admissions?
Will Havana help us revive dormant leads in our database?
How quickly can we implement Havana as an alternative to our current call center?
